Training and Support

Training

Penguin Insurance Services provides continuous training and support to all brokerage producers, affiliates, and staff. Our comprehensive training program will equip you with the tools necessary to operate your brokerage efficiently and effectively. The Penguin training staff combines more than 30 years of industry experience. This accumulation of knowledge is at your disposal as you pursue profitable growth. Those brokers who take full advantage of the Penguin training regimen find themselves making better use of their time. An educated approach to the insurance market is an efficient approach. Our training program covers basic insurance concepts, risk assessment, proper quoting/binding procedures, account management, customer service, marketing techniques, and much more.

Penguin Insurance Services specializes in Personal and Commercial lines, Workers’ Compensation, and Life Insurance. Our sales and marketing training will empower you to attract more prospects and optimize your closing ratio. The curriculum is delivered through classroom presentations, webinar sessions, and self-paced online training courses.

Our training program includes, but is not limited to, the following components:

  • Onboard Orientation presented in three brief sessions.
  • Ten-Week Comprehensive Training provided on a rotating schedule for all lines of business.
  • A mandatory initial Onboard Training provided as two days of intensive training for brokers and staff members.
  • Webinar Classes offered on a tailored basis, depending on your brokerage’s particular needs.

Marketing Support

Our marketing support extends well beyond the realm of training and education. We will provide a dedicated call center, unique direct-mail programs, out-of-the-box websites, cooperative advertising, event marketing, and more. You will find these tools an invaluable help in the growth of your business

Service Support

Our team is dedicated to helping you retain customers. In many ways, you may think of the Penguin corporate staff as your brokerage’s operational “back room.” We will help you manage your client alerts, carrier communications, and renewal actions. We will also help you avoid missed payments, late fees, and cancellations by continuously auditing your accounts. Penguin’s auditing capability will ensure that your accounts are properly documented and carrier-compliant for your protection.

Customer Service Center

Special circumstances may arise in which you require additional help. For example, consider the possibility that you may find it necessary to take a temporary leave of absence from your brokerage for whatever reason. We strongly believe that your clients should experience a “seamless” continuation of quality service regardless of any such leave, and we trust that you agree. Accordingly, Penguin can function as a full-service customer care center during your leave. This service is offered on a value-added fee basis. (This service is also available on a permanent basis, if desired.)

Call Us! (844) 217-0014

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Insurance Office Receptionist

Penguin Insurance is one of the fastest growing insurance organizations in California. We are looking receptionist / customer service representative to join our team at our Pasadena, CA location. If you are an enthusiastic, career-minded, and driven individual with a proven track record in personal lines insurance sales, we want to meet you!

Position Requirements:

  • Minimum of 2 years experience as office receptionist or customer service representative.
  • Resides within 20 miles of Pasadena, CA
  • Excellent customer services skills
  • Excellent communication and interpersonal skills
  • Proficient in MS Word and Excel
  • Ability to multi-task
  • Bilingual a definite plus
  • Knowledge of the Ezlynx rating and management system is a plus
  • Knowledge of insurance carriers like Allied, Safeco, Mapfre, and Travelers is a plus

Position Benefits:

  • Competitive base pay plus generous bonuses and opportunities for advancement
  • Paid classroom training, staff shadow training, and opportunities to receive additional insurance designations
  • Paid vacation and PTO
  • Company-paid trips
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Inside Sales Specialist

Penguin Insurance is one of the fastest growing insurance organizations in California. We are looking for experienced inside sales person that had experience and success in P&C industry. Penguin will be providing leads, you do not need to prospect for new client. If you are an enthusiastic, career-minded, and driven individual with a proven track record in personal lines insurance sales, we want to meet you!

We offer a wide range of insurance products including from 50+ national and regional carriers:

  • Commercial Insurance
  • Auto Insurance
  • Homeowners Insurance
  • Life Insurance
  • Renters Insurance
  • Specialty Insurance (Umbrella, Boat, Motorcycle, and RVs)

Position Requirements:

  • Property & Casualty Insurance License *IS REQUIRED*.
  • Minimum two year insurance sales experience.
  • Resides within 20 miles of Pasadena, CA
  • Excellent customer services skills
  • Excellent communication and interpersonal skills
  • Proficient in MS Word and Excel
  • Ability to multi-task
  • knowledge of independent channel is a plus.
  • Bilingual is Plus ( Spanish, Vietnamese, Chinese, Korean)
  • Knowledge of carrier such as: Nationwide, Traveler, Safeco, Mercury, Hartford, Liberty Mutual, Mapfre, Amtrust is a plus.

Property & Casualty Insurance Sales Responsibilities:

  • follow up on leads, schedule appointments, identify the business owners needs, market and quote the appropriate products.
  • Building and maintaining client relationships, including response to specific inquiries regarding insurance eligibility, coverages, policy changes, claims and billing. Maintain a strong work ethic with a commitment to success each and every day.
  • If you are motivated to succeed and can see yourself in this role, please respond immediately. We will follow up with you quickly to begin the next steps in the interview process.

Position Benefits:

  • Health Insurance.
  • Competitive base pay plus generous bonuses and opportunities for advancement
  • Paid classroom training, staff shadow training, and opportunities to receive additional insurance designations.
  • Commission on new and renewal bonus.
  • Bonus based on profit sharing and growth.
  • Paid vacation and PTO
  • Company-paid trips
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Do you have any experience in Accounting, Telemarketing, or Customer Service?

Would your commute time to the following address be within 30 minutes?

How would you rate your English skills on a scale of 1-10?

Job Descriptions

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Do you have any experience in Accounting, Telemarketing, or Customer Service?

Would your commute time to the following address be within 30 minutes?

How would you rate your English skills on a scale of 1-10?

Job Descriptions

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Do you have any experience in Accounting, Telemarketing, or Customer Service?

Would your commute time to the following address be within 30 minutes?

How would you rate your English skills on a scale of 1-10?

Job Descriptions

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Accounting Specialist

Penguin Insurance is one of the fastest growing insurance organizations in California. We are looking for experienced insurance accountant that has experience in accounting and insurance and insurance industry. As accounting specialist, you will be managing commission, charge back, and answering agent questions about accounting. If you are an enthusiastic, career-minded, and driven individual with a proven track record in accounting, we want to meet you!

Position Requirements:

  • Minimum of two year experience in accounting.
  • Insurance industry experience is a plus.
  • Resides within 20 miles of Milpitas, CA
  • Excellent customer services skills.
  • Excellent communication and interpersonal skills
  • Proficient in MS Word and Excel
  • Ability to multi-task

Position Benefits:

  • Competitive base pay plus generous bonuses and opportunities for advancement
  • Paid classroom training, staff shadow training, and opportunities to receive additional insurance designations
  • Paid vacation and PTO
  • Company-paid trips

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Insurance Office Receptionist

Penguin Insurance is one of the fastest growing insurance organizations in California. We are looking receptionist / customer service representative to join our team at our company headquarters in Milpitas, CA. If you are an enthusiastic, career-minded, and driven individual with a proven track record in personal lines insurance sales, we want to meet you!

Position Requirements:

  • Minimum of 2 years experience as office receptionist or customer service representative.
  • Resides within 20 miles of Milpitas, CA
  • Excellent customer services skills
  • Excellent communication and interpersonal skills
  • Proficient in MS Word and Excel
  • Ability to multi-task
  • Bilingual a definite plus
  • Knowledge of the Ezlynx rating and management system is a plus
  • Knowledge of insurance carriers like Allied, Safeco, Mapfre, and Travelers is a plus

Position Benefits:

  • Competitive base pay plus generous bonuses and opportunities for advancement
  • Paid classroom training, staff shadow training, and opportunities to receive additional insurance designations
  • Paid vacation and PTO
  • Company-paid trips
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Call Center Agent/Telemarketer – Insurance (6mo+ experience)

Admin Now is an insurance support team located in Malolos, Bulacan, Philippines that works remotely for various agencies in the United States. We are looking for enthusiastic, career-minded, and driven individuals with experience in telemarketing.

Position Requirements:

  • Minimum of 1 year experience in telemarketing
  • Must live within 30 minutes of Malolos, Bulacan
  • Excellent communication in English
  • Experience working with American companies is preferred
  • Proper phone etiquette is a must
  • Experience in sales/marketing is a plus
  • Proficient in MS Word and Excel
  • Knowledge of the Ezlynx rating and management system is a plus
  • Knowledge of insurance carriers like Allied, Safeco, Mapfre, and Travelers is a pls
  • Consistently adheres to high standards of performance and service excellence
  • Ability to multitask and work with web-based applications and other systems
  • Demonstrate effective time management
  • Must be punctual and maintain attendance that meets or exceeds company expectations
  • Transfers Policy information to our innovated management system
  • Must be willing to work graveyard hours to accommodate the US schedule
  • Ability to speak Spanish is a plus

The position of an appointment setter is usually an entry level one. They are hired by companies in order to assist them with the sales processes. The main task of an appointment setter is to call potential customers, engage them in conversation, provide information regarding a product or service and set up meetings with a member of the sales force of the company that they are representing.

  • Call potential customers by following calling list provided by Agency/Company
  • Provide information regarding the service or product in question
  • Answer any questions that the potential customer asks to the best of ability
  • Take information from potential customers regarding their specific product or service needs
  • Ask potential customers of a particular time when they will be free to receive calls
  • Set appointments with potential customers at their convenience
  • Ensure that sales force member follows up with potential customers
  • Document all calls made to potential customers

Benefits:

  • Competitive pay (15k – 25k pesos, depending on experience)
  • Bonuses
  • Opportunities for advancement
  • Opportunities to train in the United States with travel expenses included
  • Paid holidays

(IF A RESUME IS NOT SUBMITTED, YOU WILL NOT BE CONSIDERED FOR THE POSITION)

  • Job Type: Full-time
  • Job Location: Malolos, Bulacan
  • Required education: High school or equivalent
  • Required experience: Telemarketing: 1 year
  • Required languages: English (excellent), Spanish
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Customer Service Representative – Insurance

Admin Now is an insurance support team located in Malolos, Bulacan, Philippines that works remotely for various agencies in the United States. We are looking for enthusiastic, career-minded, and driven individuals with experience in customer service and data entry.

Position Requirements:

  • Minimum of 1 year experience in customer service and data entry
  • Resides within 30 minutes of Malolos, Bulacan
  • Excellent communication in English
  • Experience working with American companies is preferred
  • Proficient in MS Word and Excel
  • Knowledge of the Ezlynx rating and management system is a plus
  • Knowledge of insurance carriers like Allied, Safeco, Mapfre, and Travelers is a pls
  • Consistently adheres to high standards of performance and service excellence
  • Ability to multitask and work with web-based applications and other systems
  • Demonstrate effective time management
  • Must be punctual and maintain attendance that meets or exceeds company expectations
  • Transfers Policy information to our innovated management system
  • Must be willing to work graveyard hours to accommodate the US schedule

Benefits:

  • Competitive pay (15k – 25k pesos, depending on experience)
  • Bonuses
  • Opportunities for advancement
  • Opportunities to train in the United States with travel expenses included
  • Paid holidays

(IF A RESUME IS NOT SUBMITTED, YOU WILL NOT BE CONSIDERED FOR THE POSITION)

  • Job Type: Full-time
  • Job Location: Malolos, Bulacan
  • Required education: High school or equivalent
  • Required experience: Customer Service: 1 year
  • Required languages: English (excellent), Spanish
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Accounting Specialist – Insurance (6mo+ experience)

Admin Now is an insurance support team located in Malolos, Bulacan, Philippines that works remotely for various agencies in the United States. We are looking for enthusiastic, career-minded, and driven individuals with experience in accounting.

Position Requirements:

  • Minimum of 6 months experience in accounting
  • Must live within 30 minutes of Malolos, Bulacan
  • Excellent communication in English
  • Experience working with American companies is preferred
  • Insurance industry experience is a plus
  • Proficient in MS Word and Excel
  • Consistently adheres to high standards of performance and service excellence
  • Ability to multitask and work with web-based applications and other systems
  • Demonstrate effective time management
  • Must be punctual and maintain attendance that meets or exceeds company expectations
  • Must be willing to work graveyard hours to accommodate the US schedule

Benefits:

  • Competitive pay (15k – 25k pesos, depending on experience)
  • Bonuses
  • Opportunities for advancement
  • Opportunities to train in the United States with travel expenses included
  • Paid holidays

(IF A RESUME IS NOT SUBMITTED, YOU WILL NOT BE CONSIDERED FOR THE POSITION)

  • Job Type: Full-time
  • Job Location: Malolos, Bulacan
  • Required education: High school or equivalent
  • Required experience: Accounting: 1 year
  • Required languages: English (excellent), Spanish
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Commercial Lines Insurance Support Specialist

Penguin Insurance is one of the fastest growing insurance organizations in California. We are looking for an experienced commercial producer and CSR to join our team at our company headquarters in Milpitas, Our commercial specialist will not need to prospect for client, or directly selling insurance. The commercial specialist main function is to assist our member agency with placing commercial risk. If you are an enthusiastic, career-minded, and driven individual with a proven track record in commercial lines insurance sales, we want to meet you!

Position Requirements:

  • Minimum of 2 years experience in commercial lines insurance products
  • Resides within 20 miles of Milpitas, CA
  • Excellent customer services skills
  • Excellent communication and interpersonal skills
  • Proficient in MS Word and Excel
  • Ability to multi-task
  • Bilingual a definite plus
  • Knowledge of the Ezlynx rating and management system is a plus
  • Knowledge of insurance carriers like Nationwide, Travelers, Amtrust and Mapfre is a plus

Position Benefits:

  • Competitive base pay plus generous bonuses and opportunities for advancement
  • Paid classroom training, staff shadow training, and opportunities to receive additional insurance designations
  • Paid vacation and PTO
  • Company-paid trips
  • HSA contributions

CLOSE

Inside Sales Specialist

Penguin Insurance is one of the fastest growing insurance organizations in California. We are looking for experienced inside sales person that had experience and success in P&C industry. Penguin will be providing leads, you do not need to prospect for new client. If you are an enthusiastic, career-minded, and driven individual with a proven track record in personal lines insurance sales, we want to meet you!

We offer a wide range of insurance products including from 50+ national and regional carriers:

  • Commercial Insurance
  • Auto Insurance
  • Homeowners Insurance
  • Life Insurance
  • Renters Insurance
  • Specialty Insurance (Umbrella, Boat, Motorcycle, and RVs)

Position Requirements:

  • Property & Casualty Insurance License *IS REQUIRED*.
  • Minimum two year insurance sales experience.
  • Resides within 20 miles of Milpitas, CA
  • Excellent customer services skills
  • Excellent communication and interpersonal skills
  • Proficient in MS Word and Excel
  • Ability to multi-task
  • knowledge of independent channel is a plus.
  • Bilingual is Plus ( Spanish, Vietnamese, Chinese, Korean)
  • Knowledge of carrier such as: Nationwide, Traveler, Safeco, Mercury, Hartford, Liberty Mutual, Mapfre, Amtrust is a plus.

Property & Casualty Insurance Sales Responsibilities:

  • follow up on leads, schedule appointments, identify the business owners needs, market and quote the appropriate products.
  • Building and maintaining client relationships, including response to specific inquiries regarding insurance eligibility, coverages, policy changes, claims and billing. Maintain a strong work ethic with a commitment to success each and every day.
  • If you are motivated to succeed and can see yourself in this role, please respond immediately. We will follow up with you quickly to begin the next steps in the interview process.

Position Benefits:

  • Health Insurance.
  • Competitive base pay plus generous bonuses and opportunities for advancement
  • Paid classroom training, staff shadow training, and opportunities to receive additional insurance designations.
  • Commission on new and renewal bonus.
  • Bonus based on profit sharing and growth.
  • Paid vacation and PTO
  • Company-paid trips
CLOSE

Personal Lines Insurance Support Specialist

Penguin Insurance is one of the fastest growing insurance organizations in California. We are looking for experienced and licensed Property and Casualty agents and CSRs to join our team at our company headquarters in Milpitas, CA. If you are an enthusiastic, career-minded, and driven individual with a proven track record in personal lines insurance sales, we want to meet you!

Job Responsibilities:

  • Service the existing book of business which includes endorsements, policy reviews, billing inquiry, creating certificates and more.
  • Cross selling existing client with other line of insurance.
  • processing quote request from the agent.
  • Assisting agent with policy bind request.

Position Requirements:

  • Minimum of 2 years experience in personal lines property and casualty insurance products
  • Resides within 20 miles of Milpitas, CA
  • Excellent customer services skills
  • Excellent communication and interpersonal skills
  • Proficient in MS Word and Excel
  • Ability to multi-task
  • Bilingual a definite plus
  • Knowledge of the Ezlynx rating and management system is a plus
  • Knowledge of insurance carriers like Allied, Safeco, Mapfre, and Travelers is a plus

Position Benefits:

  • Health Insurance
  • Competitive base pay plus generous bonuses and opportunities for advancement
  • Paid classroom training, staff shadow training, and opportunities to receive additional insurance designations
  • Paid vacation and PTO
  • Company-paid trips

Property Casualty Insurance Customer Service Representative

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Personal Lines Insurance Support Specialist

Penguin Insurance is one of the fastest growing insurance organizations in California. We are looking for experienced and licensed Property and Casualty agents and CSRs to join our team at our company headquarters in Pasadena, CA. If you are an enthusiastic, career-minded, and driven individual with a proven track record in personal lines insurance sales, we want to meet you!

Job Responsibilities:

  • Service the existing book of business which includes endorsements, policy reviews, billing inquiry, creating certificates and more.
  • Cross selling existing client with other line of insurance.
  • processing quote request from the agent.
  • Assisting agent with policy bind request.

Position Requirements:

  • Minimum of 2 years experience in personal lines property and casualty insurance products
  • Resides within 20 miles of Pasadena, CA
  • Excellent customer services skills
  • Excellent communication and interpersonal skills
  • Proficient in MS Word and Excel
  • Ability to multi-task
  • Bilingual a definite plus
  • Knowledge of the Ezlynx rating and management system is a plus
  • Knowledge of insurance carriers like Allied, Safeco, Mapfre, and Travelers is a plus

Position Benefits:

  • Health Insurance
  • Competitive base pay plus generous bonuses and opportunities for advancement
  • Paid classroom training, staff shadow training, and opportunities to receive additional insurance designations
  • Paid vacation and PTO
  • Company-paid trips

Property Casualty Insurance Customer Service Representative

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Join the fastest growing insurance agaency network in California today.

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